Use case: parkings

A parking facility isn’t just a place to park—it’s an operation built on flow, revenue, and trust. Every entry and exit is a transaction, every barrier is a critical point, and every informal exception can become fraud. Parking is also a high-touch environment: rushed customers, visitors, recurring users, operational staff, vendors, and special events. When that complexity is managed with ambiguous rules and systems that go down, the three classic enemies of the business appear: queues, lost revenue, and evidence-free disputes.

SiteOne transforms the parking facility into a governed operation: vehicle identity, exception policies, 24/7 human verification, and managed continuity. The goal isn’t “to watch”—it’s to ensure the facility runs like a reliable platform: high throughput, fraud control, defensible evidence, and continuity even when the ISP fails.

Most parking problems don’t come from extraordinary events—they come from repeated micro-failures: a manual opening with no record, a cloned plate that enters as “normal,” tailgating that becomes habit, a shared pass no one detects, a barrier that goes offline and creates chaos. And when an incident happens (damage, theft, confrontation), reputation is decided in minutes: if there’s no clear evidence, the facility loses authority, the customer gets upset, and the dispute becomes costly.

Add one more critical reality: many parking facilities rely on a single internet link. When it fails, the site can go “blind” or even become inoperable—right at peak hour. Continuity isn’t a luxury; it’s part of revenue.

Tailgating (two vehicles per opening) and unauthorized access.
Cloned plates or plate manipulation to evade control.
Pass abuse (shared monthly passes, shared credentials, “favor” access).
Manual exceptions with no accountable owner (openings due to “urgency” or “trust”).
ISP outage → inoperable barriers, queues, revenue loss, and loss of control.
Disputes over damage/theft without complete evidence (timelines, trajectories, responsibility).
Confrontations with users over charges, tickets, or unclear policies.
Mass events (demand spikes) that overload operations and enable fraud.
Blind spots on ramps, lanes, and payment zones.
Operational risks (technical doors, electrical rooms, maintenance areas) without control.

Typical risks

The solution isn’t “more cameras” or “more staff at peak hour.” The parking facility needs a system that guarantees three things simultaneously:

Identity and traceability (who entered/exited and with what pattern),
Real exception control (anything outside the norm must be audited), and
Operational continuity (the business cannot depend on a single link to function).

SiteOne integrates these layers with an operational approach: reducing noise, raising alert quality, accelerating response through human verification, and preserving defensible evidence. The parking facility stops being reactive and becomes measurable and optimizable.

Solution applied

1) Vehicle ledger and operational identity (LPR)

LPR turns vehicle access into a ledger: entry, exit, lane, timestamps, dwell time, patterns, and alerts. This removes ambiguity (“I entered at X time,” “that wasn’t my car”), helps detect suspicious re-entries, and enables usage analytics (peaks, occupancy, dwell time). It also enables lists (authorized, restricted, VIP, vendors) to improve flow without losing control.

2) Exception control and policy-governed openings (AURIX Gate™)

Fraud hides in the exception: manual opening, bypass, the “let them through.” AURIX Gate™ turns exceptions into auditable events: who authorized, why, within what window, and with what evidence. This reduces pass abuse, prevents the system from being “negotiable,” and strengthens operations against internal disputes or external claims.

3) Fraud reduction and stronger evidence through correlation (OMNIRIX™)

OMNIRIX™ converts video + metadata into actionable information. In parking environments, its value is correlating lanes, ramps, payment zones, and critical areas to detect loitering, abnormal dwell time, suspicious behavior, or events in blind spots. It also reduces typical false alarms (lights, shadows, reflections) and improves the quality of what reaches verification.

4) 24/7 human verification and operational response (SOC / HITL)

The 24/7 SOC turns alerts into decisions: it verifies incidents, classifies severity, executes SOPs, documents evidence, and generates shift-based reports. In confrontations or suspicious activity, it can enable remote deterrence (when appropriate) and escalate to on-site security or authorities. This reduces staff improvisation and protects the facility’s reputation.

5) Managed continuity to protect revenue (CELESTRIX™)

A parking facility can’t “stop” because of internet. CELESTRIX™ provides managed connectivity for continuity and control. Pro/Ultra can add redundancy, QoS, and failover to prioritize critical traffic (access operations, CCTV, voice, systems). The goal is to remove the single point of failure and sustain throughput even during terrestrial link failures.

6) Telemetry for stable operations (HELIX™ – when applicable)

In complex parking facilities (multi-level, with critical equipment, ventilation, lighting, elevators), HELIX™ can add telemetry to detect anomalies and sustain operational continuity. This reduces failures that affect experience and safety, and speeds MTTR.

When the parking facility has identity, rules, and continuity, the business stabilizes. Queues drop because systems don’t go down and flow becomes disciplined. Fraud decreases because exceptions are no longer “invisible.” Disputes resolve faster because evidence is clear: what happened is recorded with traceability—not with competing stories.

The facility also becomes optimizable: with a ledger and usage analytics, you can improve pricing, staffing shifts, signage, lanes, maintenance windows, and access policies using real data.

Advantages

Higher throughput (real flow): fewer queues, better peak-hour experience.
Protected revenue: fraud reduction from tailgating, pass abuse, and informal exceptions.
Continuous operations: no “gate down” from ISP failures; managed continuity with CELESTRIX™.
Claims closed with evidence: damage/theft disputes resolved with full traceability.
Professional policy-based management: the facility stops being “negotiable” and becomes auditable.
Data-driven optimization: useful reporting for occupancy, dwell times, peaks, and patterns.
Multi-site standardization (if applicable): same standard, same KPIs, continuous improvement.

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